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Adult
Child 2-11 Years
Infant 0-23 Months
Each child under 2 years of age must be accompanied by at least one parent or a responsible adult. Children from 2 to 13 years of age on domestic flights and children from 2 to 14 years of age on international and intercontinental flights must travel accompanied by an adult.
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1. What is the Cash&Points mode?

Cash&Points mode refers to the option available to members logged into their personal area whereby they can use their accumulated points to purchase one of the rewards, paying in full or even partially with points. In the second case, the difference will be paid with currency. Taxes must be paid in currency and cannot be paid with points. Payment can only be made by credit card.

For more information, please refer to Terms and Conditions.

2. Is it possible to earn points by purchasing a ticket through the Cash&Points mode?

No, this is not possible. The member will not be able to accumulate points on the purchase of tickets made in Cash&Points mode. This means they will not get points on the part of the ticket paid in currency.

3. Can I choose the travel class when booking a Cash&Points ticket?

Yes! You can book a Cash&Points ticket in Economy, Premium Economy or Business, depending on availability and destination. In addition, depending on your Volare Club and/or the chosen class, you may have access to exclusive benefits such as Lounge entry or extra baggage.

4. In addition to purchasing the ancillary Seat Selection service in Cash&Points mode, is it possible to purchase baggage and/or lounge access with points?

Yes, it is possible to purchase baggage and/or lounge access with points, either when booking the flight or by contacting the Customer Center.

5. I am unable to use the points I have earned, why?

Check the points available in your balance: the minimum points that can be used by a member is 1/20th of the cost of the ticket after taxes and applicable fees.

6. Can I request a refund for a ticket purchased in Cash&Points mode?

Yes, it is possible. If the conditions for a refund are met, the refund will be issued using the same payment method as the original purchase (Points, cash, or a combination of Points and cash, with airport taxes always refunded in cash). If the refund is made, in whole or in part, by re-crediting Points, the Member will see the updated Points balance in their Points wallet as soon as technically possible. For modification/cancellation requests submitted by the Member after the Program end date, please refer to the Terms and Conditions.